If you haven't gotten your credits after completing an offer, we want to hear from you. You can fill out a report and we'll review it and get back to you.
Note: RevU is in the process of transitioning the product design. You may see different page layouts depending on your device or configuration. This guide will cover both the new and the original user interface designs
Here's how to file a missing reward report (Original design)
Step 1: Open your RevU offerwall and click the Support button on the top right.
Step 2: It will show all offers you’ve clicked or completed in the past 30 days. Select your offer and click Contact Support.
Step 3: Fill out the form providing all of the requested data to assist the offer provider in locating your account with them.
Share information showing that you've completed the offer requirements. Please submit the screenshot or confirmation email showing (1) the offer requirements were met and (2) your order ID, order confirmation number, or user ID.
Not sure what screenshots to include in your report? Learn more about what types of evidence to submit with your report.
Here's how to file a missing reward report (New design)
Step 1: Open your RevU offerwall and select the My Offers button (located on the bottom navigation bar for mobile users or at the top of the screen for desktop users)
Step 2: Click the In Support button to see offers eligible for support.
Step 3: Click the Make a Report button.
If you do not see this button, it may mean no offers are currently available for support. Please note that you may need to wait a short period for the offer to credit automatically before the support option becomes available.
Step 3: Select your offer from the eligible list, then provide the requested information so that we can effectively locate and investigate your claim.
Share information showing that you've completed the offer requirements. Please submit the screenshot or confirmation email showing (1) the offer requirements were met and (2) your order ID, order confirmation number, or user ID.
Not sure what screenshots to include in your report? Learn more about what types of evidence to submit with your report.
What happens next
Once you submit your report, we'll do an initial review and then send it over to the offer provider for them to validate the claim and approve or deny your request. It may take 21 days or longer to review your report, send it to the offer provider for verification, and receive their response. This timeline may vary depending on the offer provider and their verification process.
FAQs
The form asks for an order ID or User Number. What is that?
The form asks for an order ID or User Number. What is that?
This is the unique ID used to locate your account with the offer's service. The offer provider will use this information to look up your account in their system and check that your are eligibility.
You can usually find this in the settings menu or in email confirmations. This can be an account number, user ID, or sometimes a username or email address.
For many games, this is often called a Player ID. For purchases, this is often the order number or receipt number.
If you're not sure what to enter or the offer does not have any ID, just enter N/A in this field.
Note: This is your ID with the offer provider. This isn't the user ID on the service that you access RevU though. For example, if you're completing an offer for Disney+ and you access RevU from your Swagbucks account, you would share your Disney+ ID and not any Swagbucks ID.
The form is asking for a sale amount but I didn't buy anything
The form is asking for a sale amount but I didn't buy anything
If the offer did not involve a purchase, you can just enter 0.00 in this field.
It shows "please wait XX hours..." instead of the Contact Support link
It shows "please wait XX hours..." instead of the Contact Support link
Some offers take time for the rewards data to automatically update and these offers have a waiting period before you can contact support. If you see the "please wait XX hours" text, you will have to wait a bit before the contact support option appears for your offer.
It shows "Expired" instead of the Contact Support link
It shows "Expired" instead of the Contact Support link
We only retain tracking information for a limited time of around 45 days. After that, we delete the tracking data and we're no longer able to research the missing rewards. Please be sure to file any missing reward reports within 30 days so that we can investigate.
How do I check the status of my report or re-evaluation?
To check the status of your report or re-evaluation, go to the My Offers section on the offerwall and click on the In Support tab. This will show updates on your submitted reports or re-evaluation requests, including any final decisions.